BEAR GRYLLS SURVIVAL ACADEMY – MASTER TERMS & CONDITIONS
(Note: Specific T&C’s will be issued to Corporate Events & Team Building Activities)
This contract is with Ashley Adams Travel (UK) Ltd, t/a Bear Grylls Survival Academy, a member of ABTA. When you make a booking, you guarantee that you have authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. The contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times, unless you reside in Scotland or Northern Ireland where you may pursue matters through the appropriate courts.
ADULT ONLY COURSES – MINIMUM AGE REQUIREMENTS
Participants must be 18+ to apply for our adult only courses, no applicants under the age of 18 will be considered and it is the client’s responsibility to be provide accurate and true information to the company. Proof of identity and age will be required, before the client may join the course. In the event of any of the information supplied by the client proving to be incorrect or untrue and preventing the client joining the course, the full amount paid by the client will be retained to cover administration costs and there will be no refund due to the client.
MINIMUM AGE REQUIREMENTS FOR CHILDREN ACCOMPANYING AN ADULT ON 24HR FAMILY COURSES
Child participants must be aged 8-17 on 24hr Family Courses worldwide. Child ages for any day courses, birthday parties & residential courses do differ, so please ask a member of the team for the relevant details.
HEALTH & FITNESS RECOMMENDATIONS FOR OUR EXTREME ADULT ONLY COURSES WORLDWIDE
As you would expect, the Bear Grylls Survival Academy is challenging both mentally and physically. So, in order to get the most out of the course, applicants should be relatively fit and healthy.
HEALTH & FITNESS RECOMMENDATIONS – 24HR COURSES, FULL FAY AND HALF DAY COURSES
All participants must be fit and healthy and able to undertake physical activity.
HEALTH & FITNESS REQUIREMENTS FOR OUR KIDS ONLY DAY COURSES
There are no set fitness levels for the Kids only Day Courses, however it is an action-packed course full of challenges, so a level of general activity is assumed.
HEALTH & FITNESS RECOMMENDATIONS FOR OUR TEAM BUILDING EVENTS
All of our team building activities are designed to be successfully achieved by any group that is prepared to work together. Fitness levels and age are not barriers and we welcome individuals who may have limited physical ability. Whilst they may not be able to partake in the implementation of a particular task, they can be a valuable asset in the planning stage as well as taking on a role of co-ordinator and motivator during the tasks.
REQUIRED INDEMNTIY FORMS
It is a condition of booking that “Acknowledgement of risks involved” and “Release from Liability” forms must be completed, signed and returned to us within 14 days of making your booking, if the booking I made within 14 days of course commencement then the forms will be required immediately.
We reserve the right to alter any of our advertised course prices. You will be advised of the current price of your course that you wish to book before your contract is confirmed.
REGISTERING YOUR INTEREST AND MAKING A PROVISIONAL BOOKING
On some courses, for operational reasons, we may not be able to confirm definite courses dates initially, only provisional dates, to be confirmed. You may register your interest in these courses by completing an application form and paying a deposit of £100 to make a provisional booking. In the event that the course cannot be run, you will be notified at the earliest opportunity and your £100 deposit will be refunded in full.
MAKING A BOOKING AND PAYMENT
When you have chosen your course and you make a request to us to book it, you must either pay a deposit of £500.00 or the full cost of the course if the course you have selected is a lesser amount. If you are booking online through our website, there is a fourteen day “Cooling Off” period, during which, if you change your mind and decide not to proceed with your booking, you may notify us by email and a full refund will be made. Your booking is confirmed and a contract between us exists when we issue our confirmation invoice and/or email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. If you have paid a deposit, the full balance of the cost of your course is due  weeks before departure. If the balance is not received on time, we will remind you that it is overdue. If you do not pay within 7 days of this reminder we will cancel your booking and retain your deposit. The cost of your course does not include any extra chargeable services that you may wish to use, these are payable direct to the course location providers.
Time of Booking Deposit Fees Due (minimum £500.00) or full amount
4 months prior to your course 50% of full course fee
2 months prior to your course Full payment of course fee
YOUR RESPONSIBILITY FOR YOUR BOOKING
If the above payment schedule is not met, we shall cancel your arrangements. If the balance is not paid in time we shall retain your deposit. For Exclusive Courses, Corporate Events, Group Bookings & Agent Bookings, the deposits, change/cancellation fees may differ – separate T&C’s will be issued.
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
It’s your responsibility to ensure that you are adequately insured. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you, any personal effects and assistance (including repatriation) in the event of accident or illness if you are taking a course outside of the UK.
INJURY AND ILLNESS CLAIMS
For injury and illness claims, you may like to use the ABTA/ Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com
IF YOU WANT TO CHANGE YOUR BOOKING
After our confirmation has been issued, requests for changes must be sent to us in writing, by email, fax or post, by the person that made the booking. We cannot guarantee that we will be able to accommodate your request but we will try to do so. You will be asked to pay an administration fee of £50.00 per amendment plus any charges made by any third-party suppliers. These are likely to be higher the closer you get to your course date, so contact us as soon as you can.
Notified more than 121 days prior to your course: an additional £50.00 per amendment fee
Notified 120-61 days prior to your course: an additional 50% of the total invoiced amount
Notified up to 60 days prior to your course: an additional 100% of the total invoiced amount
IF YOU WANT TO CANCEL YOUR BOOKING
The person that made the booking must put this in writing to us, by email, fax or post. Because we incur costs in cancelling confirmed bookings, particularly if cancellations occur close to your course date, you will be charged a cancellation fee. If you cancel (this is the date on which we receive your written notice of cancellation during the hours of 9am to 5.30pm Monday – Friday excluding any public holidays):
Notified 121 or more days before your course date: loss of deposit or full amount for any courses under the value of £500.00
Notified 120-61 days before departure: 50% (excluding any courses under the value of £500.00)
Notified 60-0 days before departure: 100%
Charges are shown as a percentage of your course cost (excluding amendment fees, if any, which are non-refundable in the event of a cancellation).
IF WE CHANGE OR CANCEL YOUR BOOKING
We reserve the right to change or cancel your booking. Subject to the note below, if we make a change and you don’t want to accept it, you can take any alternative course we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive) or a refund of the money you’ve paid to us. This does not apply where the change is not material. Examples of non-material changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of facilities. We will not be responsible to pay any compensation following a change or a cancellation by us. Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Note: If a change or cancellation occurs because of circumstances beyond our control, for example war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, or other circumstances amounting to force majeure. Epidemic or pandemic illness and all similar situations we will have no liability to you. No compensation, costs, expenses or any other sums, including the cost of securing alternative arrangements will be paid by us. Bear Grylls Survival Academy reserves the right to amend dates of courses or cancel courses if our minimum attendance numbers are not met. Participants should check that adequate Personal Insurance covers them for cancellation of any travel arrangements that may have been booked.
Your certificate is valid for 12 months from the purchase date. Change will not be given and the certificate is non- refundable if cancelled. All additional expenses will be charged to your own account. Your certificate cannot be exchanged for cash. Your certificate will not be replaced if lost, stolen or otherwise destroyed. Only the original, unaltered certificate will be accepted. The cost of flights, transfers or any other transport to and from the meeting point for the start of the course is excluded. The participation in the course is subject to availability and places on each date are strictly limited. Bear Grylls Survival Academy will endeavour to provide a place on the course date requested, but cannot guarantee availability on any particular course. BGSA cannot guarantee placement at specific locations as contracts are renewed regularly, but should courses not be run at the original location the value of the voucher can be redeeemd against other available courses.
Our web site observes the requirements of the Civil Aviation Act 1971, the Package Travel, Holiday Packages and Package Tour Regulations 1992 or any amendment or re-enactment thereof. The Company reserves the right to make any changes that may be necessary to the particulars on this website at any time. Where such changes occur, these will be subject to the rights as given under the appropriate headings in these Booking Conditions concerning cancellations and alterations.
World weather is becoming more erratic and unpredictable and we cannot be held responsible for any disruption caused to your pre-travel arrangements and the running and inclusions of the course because of bad weather conditions.
When you book courses through us, you accept responsibility for the proper conduct of all members of your party during your course. We reserve the right at any time to terminate yours or any party member(s) inclusion on the course whose behaviour is such, in the reasonable opinion of the instructor or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to equipment/property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your course inclusion being terminated. If you cause damage to any property or equipment, you must fully reimburse Bear Grylls Survival Academy for the cost of the damage before the end of your course if the cost has been established by then or as soon as it has been established if later.
If you have a problem during your course, please inform the Instructor immediately, who will endeavour to put things right. You should also try to find a solution whilst you’re on the course. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us giving your invoice reference, booking name and any other relevant information. Please keep your letter concise and to the point. This will assist us to identify your concerns quickly and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on your course and this may affect your rights under this contract. Please bear in mind that we are only liable to compensate you in line with these booking conditions. Any dispute or claim arising out of this contract that can’t be settled between us can be referred by you to ABTA’s dispute resolution (see ABTA clause) or court. We agree that the courts of England and Wales have jurisdiction and English law applies (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)
DATA PROTECTION POLICY
In order to process your booking and to ensure that your arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring the proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as course providers, sometimes airlines, hotels, transport companies etc.
The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your package is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. In making this booking, you consent to this information being passed on to the relevant persons.
The monies you pay to us for your courses are protected by means of a bond held by ABTA/a trust account/an insurance policy with Travel & General Insurance Company Ltd. This means that, if in the unlikely event of our insolvency your course can’t be provided, you will receive your money back or, if your course has started, arrangements will be made for you to be able to continue as planned.
We are a Member of ABTA, membership number V9606. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the code and ABTA’s assistance in resolving disputes can be found at www.abta.com